Terms and Conditions
Welcome to PawsStride. By accessing or using our website at pawsstride.com and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.
1. General
These Terms and Conditions govern your use of the PawsStride website and the purchase of products through it. By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. We reserve the right to update these terms at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of the updated terms.
2. Products and Pricing
All products listed on pawsstride.com are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without notice. Prices are displayed in the currency of your selected region and are subject to change without notice. We make every effort to ensure pricing accuracy — in the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.
3. Orders and Payment
When you place an order on PawsStride, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion. Order confirmation does not constitute acceptance — acceptance occurs when your order is dispatched. All payments must be made in full at the time of purchase. We accept major credit and debit cards including Visa, Mastercard, Maestro, American Express, Diners Club, Discover, JCB, and Klarna.
4. Subscriptions
PawsStride offers a subscription service that automatically renews and charges your payment method on a recurring monthly basis. By subscribing, you authorise PawsStride to charge your selected payment method at the agreed subscription price each billing cycle. You may cancel your subscription at any time through your account dashboard or by contacting support@pawsstride.com before the next billing date to avoid being charged for the following cycle.
5. Shipping and Delivery
We ship internationally to multiple regions. Delivery times are estimates and are not guaranteed. For full details on shipping costs, delivery timeframes, and our process for lost or damaged orders, please refer to our Shipping Policy. PawsStride is not liable for delays caused by customs, carrier issues, or circumstances beyond our control.
6. Returns and Refunds
We offer a 30-day money back guarantee on all orders. For full details on our return process, eligibility criteria, and refund timeframes, please refer to our Refund and Return Policy. Refunds are processed to the original payment method within 5–7 business days of approval.
7. Product Use and Disclaimer
PawsStride products are dietary supplements formulated for dogs. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified veterinarian before introducing any new supplement to your pet's diet, particularly if your pet has a pre-existing medical condition or is taking medication. Results may vary between individual animals.
8. Limitation of Liability
To the fullest extent permitted by applicable law, PawsStride shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim arising from your purchase shall not exceed the amount paid for the relevant order.
9. Intellectual Property
All content on the PawsStride website, including text, images, logos, product descriptions, and branding, is the intellectual property of PawsStride and is protected by applicable copyright and trademark laws. Unauthorised reproduction, distribution, or use of any content from this website is strictly prohibited. For full details please refer to our Intellectual Property Rights page.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
11. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: support@pawsstride.com
Website: www.pawsstride.com